What does Exotic Woodpecker offer
Exotic Woodpecker specializes in premium-quality exotic woods, including Black Ebony, African Blackwood, and other rare hardwoods ideal for fine woodworking, instrument making, luxury furniture, and artisan crafts.
Are your woods sustainably sourced?
Yes. We are committed to responsible sourcing. All our exotic woods are ethically harvested and comply with environmental and forestry regulations to support sustainable forestry and conservation.
Do you offer custom sizes or cuts?
Absolutely! We provide cutting and sizing services based on your project requirements. Contact us at sales@exoticwoodpecker.com with the details, and we’ll assist you with a custom quote.
Can I place a bulk or wholesale order?
Yes, we welcome bulk and wholesale inquiries. Please reach out to us via email with the type and quantity of wood you need, and we’ll offer competitive pricing and availability details.
Do you ship outside the United States?
Currently, we only ship within the USA. We are working on expanding our shipping options in the future.
How long does delivery take?
Orders are typically processed within 2–4 business days. Delivery time depends on your location and the shipping method selected at checkout—usually between 3–7 business days.
How much does shipping cost?
Shipping costs are calculated at checkout based on package size, weight, and delivery location. We occasionally offer free shipping promotions on qualifying orders.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor its progress.
What if my order is damaged or incorrect?
If your item arrives damaged or you receive the wrong product, contact us within 5 days of delivery at sales@exoticwoodpecker.com with photos and your order number. We’ll resolve the issue quickly with a replacement or refund.
What is your return policy?
Due to the nature of raw materials, we accept returns only in cases of damage or incorrect shipment. Please contact us within 5 days of receiving your order to initiate a return.
How can I store or maintain exotic wood?
Keep your wood in a dry, well-ventilated space away from direct sunlight. For best results, acclimate the wood to your workshop environment before use, and use sealants or oils recommended for exotic hardwoods.
Can I visit your physical location?
We operate primarily online. If you’d like to arrange a viewing or local pickup, please contact us in advance to schedule an appointment.
How can I contact Exotic Woodpecker?
You can reach us at sales@exoticwoodpecker.com. We respond to all inquiries within 24–48 business hours.